Privacy Policy | Render Group SW Ltd

Who We Are

Render Group SW Ltd ("we", "us" or "our") is a plastering and rendering company registered in England and Wales. Our principal place of business is 20b High Street, Llanbradach, Caerphilly, CF83 3LQ. We operate the website at rendergroupsw.co.uk.

We are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data-related questions or requests, contact us at info@rendergroupsw.co.uk.

What Personal Data We Collect

We may collect the following categories of personal data:

Identity data: your name.
Contact data: email address, phone number and postcode, provided when you submit a contact or enquiry form on this website.
Enquiry data: details of your project, the service you are interested in and any other information you choose to include in your message.
Technical data: IP address, browser type and version, time-zone setting, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website. This data is collected automatically by our hosting provider and, if analytics are enabled, by analytics software.
Usage data: information about how you navigate and use our website, including pages visited and time spent on pages.

We do not collect any special categories of personal data (e.g. health data, biometric data).

How We Collect Your Data

We collect data through the following means:

Contact form: when you submit an enquiry via the form on our website.
Direct communication: when you email, call or message us via WhatsApp.
Automated technologies: as you interact with our website, we may automatically collect technical and usage data. We do this through server logs and, where applicable, cookies (see the Cookies section below).

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiry and provide you with information about our services.
To provide our services — including quoting, scheduling and carrying out rendering or plastering work.
To manage our relationship with you, including following up after a project is completed where relevant.
To improve our website by understanding how visitors use it.
To comply with legal obligations where required.

Our lawful basis for processing contact enquiry data is legitimate interests — namely, responding to prospective customer enquiries — and, where a contract is formed, contract performance.

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected:

Enquiry data (where no contract follows): up to 12 months from the date of enquiry.
Customer data (where a contract is formed): up to 6 years after the end of the contract, in line with statutory limitation periods for contractual claims under English and Welsh law.
Technical/usage data: typically up to 26 months, depending on the analytics tool in use.

After the applicable retention period, data is securely deleted or anonymised.

Sharing Your Personal Data

We do not sell, rent or trade your personal data to third parties. We may share your data with:

Service providers who assist in the operation of our website or business (e.g. web hosting, email providers), where they are bound by confidentiality and data processing agreements.
Legal or regulatory authorities where we are required to do so by law.

Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data, subject to legal obligations that may require us to retain it.
Right to restrict processing: to request that we limit how we use your data.
Right to data portability: to receive your data in a structured, machine-readable format where technically feasible.
Right to object: to object to processing based on legitimate interests.

To exercise any of these rights, please email us at info@rendergroupsw.co.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Cookies are small text files placed on your device by websites you visit. We use cookies for the following purposes:

Strictly necessary cookies: required for the basic operation of the website (e.g. session management). These cannot be disabled.
Analytics cookies: if analytics software is enabled on this website, cookies may be used to collect aggregated, anonymised data about how visitors use the site. No personally identifiable information is collected through these cookies.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

External Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, TikTok) and mapping services (Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any site you visit.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

For any questions about this privacy policy or how we handle your data, please contact us:

Render Group SW Ltd
20b High Street, Llanbradach, Caerphilly, CF83 3LQ
Email: info@rendergroupsw.co.uk
Phone: 07415 382607